Frequently Asked Questions
Everything you need to know about bringing Urban Threads into your home.
What materials are used in your home textiles?
We prioritize premium, sustainable materials including 100% organic cotton, high-grade linen, and recycled polyester blends to ensure both comfort and durability.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery.
Do you offer international shipping?
Yes, Urban Threads ships to over 30 countries worldwide. Shipping costs and delivery timelines vary depending on the destination and are calculated at checkout.
What is your return policy for home decor?
We offer a 30-day return policy for all unused items in their original packaging. Please note that for hygiene reasons, bedding and pillows can only be returned if the seal is unbroken.
How should I care for my Urban Threads products?
Each product comes with a specific care label. Generally, we recommend machine washing on a cold, gentle cycle and tumble drying on low to preserve the fabric integrity.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.