Returns & Exchanges

At Urban Threads, we want you to love your home decor, which is why we offer a 30-day return window for all items in their original condition. If your purchase doesn't perfectly fit your space, our streamlined exchange process ensures you find the right piece effortlessly.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and zip code to select the items you wish to send back.

• 2.
  Pack Your Items

  Carefully place the products in their original packaging, ensuring all tags and protective inserts are included to prevent damage during transit.

• 3.
  Attach the Label

  Download and print the prepaid shipping label provided via email and securely affix it to the outside of your package.

• 4.
  Drop Off and Track

  Hand your package to the designated courier service and keep your tracking receipt; your refund will be processed within 5-7 business days of arrival.